Customer Service
Customer Service:
For merchandise questions, product availability, and questions about
orders already placed, call our Customer Service Representatives at
(800) 275-3618 Monday through Friday between 8:30 AM and 4:45 PM
Eastern Standard Time.
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Ordering Options:
You may order by credit card, via the telephone or fax Monday through Friday 8:30am – 4:45pm EST. You can also
order 24 hours a day via the internet.
Florian Tools
157 Water Street
Southington, CT 06489
Telephone
Orders
(Monday - Friday 8:30am-4:45pm EST): |
(800) 275-3618 |
| Customer
Service: |
(860) 628-9643 |
| International
Calls: |
01-860-628-9643 |
| 24-hour
Fax: |
(860) 628-6036 |
| Internet: |
www.floriantools.com
|
| E-Mail: |
Customerservice@floriantools.com |
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Accepted Payment Methods:
We gladly accept the following methods of payment ($US Only):
MasterCard
Visa
American Express
Discover
Florian Gift Certificates
Personal Checks & Money Orders (Mail-in orders only)
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Gift Orders:
Our unique garden tools, accessories, and
decorative items make great gifts for any occasion.
Gift orders are always given special attention by our Customer Service Department. We will make every effort
to deliver your gift on the requested date.
If you would like us to enclose a hand-written gift card with your
order, just type in your personal message in the specified area when
you complete your Internet order. We'll gladly enclose a hand-written gift card with your own special message.
Consider our Florian Ratchet-Cut
Gift Certificates and let them choose what they'd like!
Redeemable through our catalog. Order Item
GCERT - $20.00 or more, in $5.00 increments.
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Shipping Options:
Shipping charges apply on all our products.
Please call when shipping outside of the 48 contiguous states
(see
shipping table)
Regular Shipping:
We ship most in-stock orders within 48 hours; delivery to your home will average 7-10 business days.
Most merchandise is shipped via UPS Ground Service or US Postal Service except where restrictions apply.
Occasionally a tremendous demand will deplete our supply of a certain product due to heavy volume during
peak gardening months. This may delay your shipping time by a week or two. Please be patient and call
Customer Service if you need a ship date.
Delivery Time:
We process orders daily (Monday-Friday). Normally, we ask that you allow about a week to two weeks for
delivery, depending on the distance we are shipping and product availability. Occasional carrier delays
may occur due to increased seasonal business.
Freight Delivery:
There will be an additional delivery charge when you see "Special Freight" listed above an item. In these
cases, you need to call 800-275-3618 for exact shipping charges.
Rush Service (Express Delivery):
For most products, we offer
overnight and expedited delivery on orders placed by 11:00 AM
EST. Please call 860-628-9643 for rates.
International Delivery:
Please call 01-860-628-9643
for assistance. Shipping customs and duty charges will be paid
by the customer (US Funds only).
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Shipping Rates:
Rates shown below are for orders shipped to the
Continental US only.
Please call (860) 628-9643 for rates on international delivery and
orders shipped to AK, HI, PR or VI.
| Shipping
Rate Table |
| If your
order total is: |
Add this
amount: |
| $15.00 and under |
$5.95 |
| $15.01 - $25.00 |
$6.95 |
| $25.01 - $35.00 |
$7.95 |
| $35.01 - $50.00 |
$8.95 |
| $50.01 - $75.00 |
$9.95 |
| $75.01 - $100.00 |
$12.50 |
| $100.01 - $130.00 |
$14.95 |
| $130.00 - $250.00 |
add 12% |
| Over $250.00 |
add 11% |
| Rush/Express Delivery |
-Please call for
rates-
|
Florian cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising
from such errors.
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