Customer Service
Return Policy:
All Florian Ratchet-Cut products are guaranteed. Any item may be returned within 60 days for a refund,
exchange or credit.
We require that returned items be in the same condition as you received them. After factory inspection,
if the item has been used and cannot be sold as new, we may have to charge a 20% restocking fee. All
return credits and refunds exclude any delivery charges.
If you need to return an item, please follow these steps to ensure proper credit:
- Call Customer Service at 860.628.9643 prior to returning to request a Return Authorization Number
- Pack the item (in the original packaging, if possible). Please include the packing slip and note
the reason for the return.
- Make sure your Return Authorization Number is clearly marked on the outside of the package
- Ship the item(s) prepaid and insured.
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Lifetime Replacement Policy:
The Florian ®
701 Hand Pruner (RP-701) carries a lifetime warranty. Just mail the old pruner
back to us with 12.00 and we will send you a new pruner.
All other Florian Ratchet-Cut tools beyond repair may be exchanged for a
new tool for 1/2 of the current retail price. Call 800.275.3618 for details.
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Repairs:
As with all tools, they show signs of wear and occasionally are in need of repair. We have been manufacturing
our garden tools for over 30 years. Tools are repaired in our factory by the same workers that make and
assemble the tools.
You can return the tool to our repair department and pay as low as $12.00 for the hand pruner model, and no higher
than $35.00 fee for the 101 series, or $52.00 for the 201 series, including shipping. A
replacement parts list is available upon request.
If your tool is beyond repair or proves too costly to repair, we will gladly
extend our Lifetime Replacement Policy to you, our loyal customers. Call our Customer Service Department
for details.
Send your repairs to:
Repair Department
Florian Ratchet-Cut
157 Water Street
Southington, CT 06489
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Prices:
Prices in this catalog are current and supercede prices in all previous catalogs.
Prices are subject to change in future catalogs.
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Sales Tax:
6% State Sales Tax will be charged to all orders being shipped to a Connecticut address.
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Web Browser Issues:
Cookie files are an integral part
of any shopping web site. They are small files that keep track of the items you
have placed in your shopping cart as you move from page to page. Because of our strict privacy policy, we only
store your shopping information. Depending on your computer settings you may have some difficulties with our
site. Here are some examples:
- If your privacy settings are
set too high to either block all or most cookies, we suggest you set it to medium which is the default. You can
always change your setting back once your transaction is complete. For Internet Explorer, click Tools on the
menu bar, then Internet Options, then the Privacy tab.
- You may try to click the
back button and then forward again.
- Recently Microsoft released
a security patch which causes some cookies to be block regardless of your settings. You can download the fix from Microsoft
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Terms and Conditions:
PRODUCT PRICES, SHIPPING & HANDLING COSTS, AND TERMS AND CONDITIONS OF SALE ARE SUBJECT
TO CHANGE WITHOUT ADVANCE NOTICE.
AMERICAN STANDARD COMPANY MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THIS WEB SITE OR ANY OF
ITS CONTENTS, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR USE.
AMERICAN STANDARD COMPANY DOES NOT WARRANT THAT THE CONTENT AND DELIVERY OF THIS WEB SITE SHALL BE FREE
FROM ERRORS, DEFECTS, BUGS OR VIRUSES, UNINTERRUPTED, OR REPAIRABLE IF DAMAGED OR IMPAIRED.
IN NO EVENT SHALL AMERICAN STANDARD COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
FORESEEABLE OR NOT, OCCASIONED BY THE CUSTOMER'S USE OF, OR ACCESS TO, THIS WEB SITE AND ITS CONTENTS.
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